1 reviews | Active since Sept 2016
Very Disappointed with the customer service
I just contacted Miway contact centre to report an accident that happened to me yesterday. I ended up dropping the call in tears because I felt like tge way this lady was asking me questions was insensitive and I just had a traumatic experience.
She says to me she does not understand how I ended up on the other side of the road with on coming traffic. Whilst I already explained what transpired.
The car owner that was also affected on the scene can be contacted to find out what transpired if miway feels I am lying because I was treated like I am being Dishonest.
I hate this company with all my heart. All I want is to lodge a claim, if miway does not want to help, they must say so.
Further I insisted on my car not being toured but the miway call cenre guy insisted but when I make a claim I'm told my way did not authorize it whilst I spoke to miway consultant whilst in trauma
The MiWay Team
The MiWay Team
I have sent a follow-up email to your very rude consultant Glorance and she has not responded to my last follow up email which is why I am now following up in this platform.
I am currently not going to work as I am waiting for tge payment to buy another car.
I really thought I had made a good decision by joining your insurance but I was wrong.
With the trauma of my accident, the inconvenience of not having a car and the rudeness of your consultant I am in even more depression. I am upset and very unhappy.
Just listen to the recordings.
It is not what you say, it is how you say it.
Remember as a car insurance you are dealing with customers who are traumatized by having experienced near death situations, all they need is for the claim process to be pleasant????????????
I think your Training and Development department should design training modules related to the type of customers you deal with. Your associates needs to be trained on how to deal with customers who have had a traumatic experience and not add to the trauma.
Please let me know by when will I receive my payout. I need a specific date.
I have sent a follow-up email to your very rude consultant Glorance and she has not responded to my last follow up email which is why I am now following up in this platform.
I am currently not going to work as I am waiting for tge payment to buy another car.
I really thought I had made a good decision by joining your insurance but I was wrong.
With the trauma of my accident, the inconvenience of not having a car and the rudeness of your consultant I am in even more depression. I am upset and very unhappy.
Just listen to the recordings.
It is not what you say, it is how you say it.
Remember as a car insurance you are dealing with customers who are traumatized by having experienced near death situations, all they need is for the claim process to be pleasant????????????
I think your Training and Development department should design training modules related to the type of customers you deal with. Your associates needs to be trained on how to deal with customers who have had a traumatic experience and not add to the trauma.
Please let me know by when will I receive my payout. I need a specific date.