Very disappointed customer full of regrets and my money thrown in the drain for nothing

I've been given the worst treatment by miway my first accident claim since I've been with them for the past six years i was told the damage to my car is cheap i should repair my car privately how absurd is that had it been expensive it was gonna be a write off so this a **** they pulling to other customers beware this is a money making scheme not out there to assis us stayaway