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Thato M

1 reviews | Active since Sept 2015

21 May 2024, 09:20

VERY DISAPPOINTED CUSTOMER

I WAS A VERY LOYAL CLIENT OF MIWAY AND DIDN'T WISH TO DO INSURANCE BUSINESS WITH ANY OTHER INSURER. I RECENTLY SUFFERED A LOSS, ARMED ******* AND MY HUSBAND AND I LOST SOME VALUABLE AND CENTIMENTAL ITEMS. THATI TIME I AM 8 MONTHS PREGNANT AND LORD KNOWS I DONT NEED THE STRESS AS MY PREGNANCY HASNT BEEN EASY FROM THE BEGINNING. THE ITEMS I AM CLAIMING FOR ARE SPECIFIED AT A CERTAIN AMOUNT THAT MIWAY HAS BEEN MORE THAN HAPPY TO COLLECT A HIGH PREMIUM ON FOR YEARS, NOW THAT I WOULD I WOULD PREFER TO USE A PRIVATE SERVICE PROVIDER, MIWAY TELLS ME THAT THEY CANNOT GIVE ME THE FULL INSURED AMOUNT FOR THE ITEMS. HOW IS THIS FAIR. ITS NOT LIKE THEY ARE ENRICHING ME BY PAYING OUT WAY MORE THAN THE SPECIFIED AMOUNT, I AM REQUESTING THAT THEY PAY AS PER THE SPECIFIED AMOUNT, WHICH IS ONLY FAIR CONSIDERING THAT THEY'VE BEEN COLLECTING A PREMIUM FOR THAT SPECIFIC AMOUNT ALL ALONG. I AM HEART BROKEN AS I DID NOT EXPECT THIS FROM MIWAY, THEY HAVE BEEN MY NUMBER 1 SHORT TERM INSURER FOR YEAR. I'VE NEVER AGREED WITH THE NARRATIVE THAT INSURANCE IS A **** AS THEY WILL ALWAYS GIVE YOU PROBLEMS WHEN ITS TIME FOR THEM TO PAY, BUT RIGHT NOW THAT IS MY REALITY AND I AM HEARTBROKEN AND DISAPPOINTED. I WILL EVEN MAKE SURE EVERYONE I KNOW TO CANCEL THEIR POLICIES WITH MIWAY.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply21 May 2024, 09:23
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team