Very disappointed

I'm disappointed with the service and treatment l received from MI WAY.

I had an incident were the front passenger window was hit by a stone at the highway and it shattered.

I went through to claim the window and all went well, I prepared myself knowing that the car won't be fixed same day, so because I use the vehicle on a daily basis I requested for a courtesy car since I do pay for that option on my schedule.

I was told that for window claims that option is not available which did not make sense to me, on the schedule it says if the car is not drivable and not safe to drive of which this is a matter of safety.

How can that be possible what if it rains, someone gets into the car? I know they would say cover with plastic, but that compromises your sight and blind spot on your mirror.

It showed that me that MI Way was money driven and doesn't care about the safety of their clients.

I am a woman I don't think it's right to drive with a car that is not 100% enclosed and its winter now, I am lucky school is closed otherwise my children would have had to experience such torture under this cold weather.

The was scheduled for the window to be changed today and I am still driving with it open like that exposed to whoever passes by it,guess what? The service provider to replace the window just called me to postpone the replacement date because the window is not here yet and it was ordered late.

What else can surprise me? Well done MI way I think the company name should be changed to Yo Way as I still continue do drive with an unsafe vehicle.

I wonder if the windscreen was completely shattered if the same rules apply since its a "glass claim"