Very disappointed

Initially I was very satisfied with the swift communication that I received when I made contact with Miway. The consultants that I spoke with was very eager to assist and find out whether the 3rd parties came out and what their prognosis was. They assisted me with starting the claims process as well. However I received a nonchalant claims handler that does not reply to emails and I had to make contact with Miway WhatsApp consultants that had to escalate my query and still no contact. I received an automated SMS stating they are waiting on the quote from the 3rd party to pay out the claim but still after several days no communication from Miway nor the claims handler. This leaves me with a sour taste in my mouth to think this is the service I am getting. I am very disappointed in the service not to mention the claims handler that has shown no empathy or urgency in getting my issue resolved.