EM
Errol M

1 reviews | Active since Jan 2017

31 Jan 2017, 22:14

very bad service throughout my policy with miway

<p>I bought a vehicle in 2016 that operates under uber.I had to get vehicle insurance and got different quotes from the internet.miway called me and i was happy with the premium as compared to other companies.They then advised me to install a tracking device on the vehicle or else the vehicle will not be covered for theft and hijack.I did what they advised me to do and installed a tracking device with Tracker.The contract with Tracker is for three years.Miway called me on the 31/01/2017 and they tell me it is a miway requirment that I install a c-track tracking device onto my vehicle or else the vehicle will not be covered.I now have to cancel my contract with Tracker and join c-track.The problem is that I will be charged cancellation fees of more than 24 months as I only took up the contract late 2016</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply01 Feb 2017, 08:05
Official

Thanks for bringing this to our attention, we have passed your message on and an agent will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply07 Feb 2017, 10:33
Official

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Thabo a chance to discuss your concerns with you in more detail and to help.

We’re happy to hear that you trust in us have been restored and that you’ve decided to stay with us. Please give us a shout if you need any further assistance.


Kind regards,
The MiWay Team