Very bad Service from MiWay

Terrible service. Great premiums, but then with the service you see why. It takes forever to get helped. Even then the process is insulting to your time and person. I am very tempted to send MiWay an invoice for my time wasted which could have been used for business. MiWay actually cost be over R5000 for the time they took off me. The real terrible part is that it is not the first time. It seems good service is an anomaly and not the standard.