Very bad service

Your client hit my car on the driver's side where the driver didn't stop when supposed to joining the one way road. All my driver side airbags were deployed, including the rear passenger airbags, All claim documents submitted in May 20205 already and we are in August last I was informed it's been sent to an assessor and that was begining of June 2025 and they are waiting for the assessment report for 2 months, their services are pathetic considering the fact that even when you call the call Centre you are told the legal advisor holding your case will contact you and never does. No communication and no progress and that case I'm stuck when their client life goes on, this is a third party claim

Please attend to my claim as these delays says something bad about your services, II would appreciate an insurance with quicker and effective service deliveries when the clients or third party is affected. My claim Ref is C***

Maybe going this route will help me since I don't have any other option