Very Bad service and non responsiveness

It is a very sad day today. I never thought I will get to this point in actually lodging a complaint against a company that I respected. Nevertheless, My claim was declined by Miway due to a very huge misunderstanding. It now has been two weeks since I logged my claim, and still my laptop was not yet returned. Besides that on the receipt of the declining letter of my claim I immediately lodge a dispute as recommended by the Miway letter. I still haven't received any confirmation that this dispute was received.<br> <br> I have been a Miway client for a very long time. I am now considering cancelling due to a lack of service. If Miway can not settle a normal specified item how will they be able to settle a bigger claim.<br> <br> Besides this no claim was ever taken from me nor did the service provider tested what I claimed for. They never knew what I claimed for. I always needed to follow up on progress.<br> <br> A very sad day indeed if such a company goes down this road.<br> <br> Regards.