pM
portia M
1 reviews | Active since May 2021
11 Jan 2023, 17:48
Very bad service
I had a bad experience with Miway today. I lost an item and submitted a claim online, they did not even call me back. when I finally call them back I was attended to by a very rude agent I think her name is K****TSO OR KHOTHATSO something like that, she interrogated me about the lost item. I felt so confused and frustrated. instead of calming me down, she added. stress and the anxiety.
Helpful (0)
Replies (5)0
Replies (5)
MiWay Insurance's replyOfficial
12 Jan 2023, 08:12We’re not happy to hear of the hassles you’ve experienced, but so grateful you took time to let us know! Your message has been sent to the right team and someone will be in touch soon to turn this around for you. Best regards, The MiWay Team
MiWay Insurance's reply12 Jan 2023, 08:12
Official
We’re not happy to hear of the hassles you’ve experienced, but so grateful you took time to let us know! Your message has been sent to the right team and someone will be in touch soon to turn this around for you. Best regards, The MiWay Team
MiWay Insurance's replyOfficial
12 Jan 2023, 08:15It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply12 Jan 2023, 08:15
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's replyOfficial
19 Jan 2023, 15:36Good day, Portia!
We have received your complaint and you were assisted by Innocentia from our Customer Resolutions department. We understand that you are still unhappy about the lack of feedback from us and we sincerely apologise for that. Thank you for giving us a chance to improve our service to you, our valued customer!
Best regards,
The MiWay Team
We have received your complaint and you were assisted by Innocentia from our Customer Resolutions department. We understand that you are still unhappy about the lack of feedback from us and we sincerely apologise for that. Thank you for giving us a chance to improve our service to you, our valued customer!
Best regards,
The MiWay Team
MiWay Insurance's reply19 Jan 2023, 15:36
Official
Good day, Portia!
We have received your complaint and you were assisted by Innocentia from our Customer Resolutions department. We understand that you are still unhappy about the lack of feedback from us and we sincerely apologise for that. Thank you for giving us a chance to improve our service to you, our valued customer!
Best regards,
The MiWay Team
We have received your complaint and you were assisted by Innocentia from our Customer Resolutions department. We understand that you are still unhappy about the lack of feedback from us and we sincerely apologise for that. Thank you for giving us a chance to improve our service to you, our valued customer!
Best regards,
The MiWay Team
pM
portia M's updateReviewer Update
20 Jan 2023, 21:27Thank you MiWay for addressing my complains. Mpho Kgomontsho called me, she was very nice. She worked on my claim and was updating me throughout.
pM
portia M's update20 Jan 2023, 21:27
Reviewer Update
Thank you MiWay for addressing my complains. Mpho Kgomontsho called me, she was very nice. She worked on my claim and was updating me throughout.
MiWay Insurance's replyOfficial
23 Jan 2023, 08:24We just love your feedback, Portia, and we're so happy you got to experience our world-class and memorable service! We’ll be sure to pass your message on and yes, we look forward to meeting and exceeding your expectations.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply23 Jan 2023, 08:24
Official
We just love your feedback, Portia, and we're so happy you got to experience our world-class and memorable service! We’ll be sure to pass your message on and yes, we look forward to meeting and exceeding your expectations.
Best regards,
The MiWay Team
Best regards,
The MiWay Team