Very bad Service

Miway Insurance is quick to pull the monthly installment but they do not respond when there is issues. An email was sent to miway on the 7th February to the following email address: *** with regard to a geyser burst with boiling water coming out and filling up the whole yard and they still have not respond to this up until today. On Friday parts off Ekhureleni had massive destruction due to hail and storms and it destroyed almost all houses in our area including mine. Nobody has ever seen this kind of hail in history. It was not even a tennis ball size the streets was covered with hail up until your knees. Houses were flooded and i have whatsapped Miway on Saturday stating that my house roofs has been damaged. I was put through claims and Latoya was very rude over the phone and they said they will send someone to assess on Monday. Today i followed up with them today and they said they will follow up with claims and we still waiting for the assessor. They will come when all the roofs are totally down.