VERY BAD SERVICE!!

I rejoined Miway a couple of month back. While I was speaking to the sales person they did not inform me (or I did not hear it) that their is a R300 admin/initiation fee that will go off on my first debit. I phoned the call center the same day to query this amount. The lady I spoke to said that they will listen to the call and if they did not inform me of the admin/initiation fee they will reverse the R300 back to me. I have spoken to 2 call center agents that said they will listen to the call and get back to me, I also sent a call me back message via the MiWay app - till today no one has phoned me back to advise regarding this recording. Looks like I'll need to take my money some place else as MiWay does not want to give me a simple answer regarding this recording. If I dont get any feedback by Monday 8 Jan 2018 noon, I will cancel my MiWay insurance.