very bad service

On the 09th of September was my husbands birthday and his sister had a Surprise party for him in St lucia, On our way back home our vehicle had a mechanical problem. We where less than a kilometer away from the engine one stop in Empangeni. My husband managed to Drive the car there and I then called miway assist line for help, My first call to them was at 10:00 and the Call kept on cutting as the reception in the area was bad I made 3 other calls to the call center before I could get someone to help me. After making so many calls a consultant finally decided to call me back, He advised that they could only assist by towing my car 40km for us and any additional cost will be for my own Account he could not advise me of where in the area I could get assistance. East side towing came out about an Hour later to help me. The driver Clement advised that I needed to pay the R2770.00 to tow my car back home. They put my car on the tow truck and then the tow truck broke down. So my vehicle was Then stuck on the tow truck. I called Miway to advise and they said that they will come back to me, I waited for Another hour for the owner of the tow truck to come out to assist and then after an hour a consultant from Miway Called me to ask what was going on, this was after I called and asked to speak to a manger. The owner of the towing company Advised me that we needed to wait for a mechanic to fix the tow truck to release my vehicle. he will then get another vehicle To tow my vehicle, My vehicle was only put on another tow truck at 15:00. A manager has still not called me, at no point did anyone At my way ask us how we are going to go home. No one asked us if we where ok, I have been with Miway since 2012 and I have Never been in a situation where I needed road side assistance, I had my kids with me at the time and my insurance company did not Even care enough to assist me,