Very Bad and Poor Service Miway

on the 9th of February 2019, was involved in an accident. My car was bumped from behind and the other driver then drove off. I managed to take their number plate and opened a case with local SAPS. Reported the matter to Miway Insurance via their app and email. 24 hours passed, no call back fro Miway. I had to personally call them. They indicated that they received my claim and still looking into it. They referred me to dent doctor, whom assessed the car and submitted to Miway. Miway declined my claim saying it was below excess . I requested a copy of the quotation it was far above from my excess. I had to ask for a reassessment which took them more than a week to grant. In all that n o one from my way bothered to call and update me, i had to personally call them daily. Finally i managed to get reassessment. Dent Doctor had quoted for other repairs including a new towbar. Guess what, i bought the car with a towbar and during the first assessment upon taking up Miway insurance the towbar was there, it has been forever there. Miway has refused that the towbar be replaced since i have not insured it. Miway insurance has been a bad experience and k*k on my first ever claim since i took up the insurance plus 7 years ago. Eish, i am saddened by this poor customer service by Miway, not even once have i ever skipped payment. To date i a have not received call back, just email and text on survey.