Very bad

I called Miway for the assistant about my car insurance . The first lady answered the phone was Rofhiwa Sigudu who has a bad attitude and refer me to Palesa Macula who also fail to assist me then I requested to speak to someone in charge. She keeps me on hold for more than 18 minutes because I needed to speak to someone who is in charge , I was not happy with service then after she hung up. I called again when I was very angry then the lady by the name of Puleng Mochabang who assisted me with a big smile and she able to calm down in a very polite way I think Miway need call center attendant like her and I will be happy if a correctional procedure was taken to correct the two ladies and I will be happy if I will be update with the out come.