Vehicle sitting with panelbeaters for over a month...

MiWay has (no doubt) the friendliest and most professional consultants, as well as the most hassle-free claims process.

I was hijacked in January but the vehicle was recovered, although damaged. The claim process was very smooth and the claim was authorized on the 31st of January. I was so happy and hopeful that my life would go back to normal soon and I even wrote a review about how well MiWay treated me.

The problem began after the claim was authorized because I never heard anything from MiWay again. The panelbeaters were silent as well. The Durban panelbeaters indicated the repairs would take 10 days to complete (which would be 10 Feb). I write this review today, the 5th of March and I'm still sitting with no vehicle.

I first complained to the panelbeaters about the silence as to this day, they have never called me to let me know what is happening with my vehicle. I've had to always call and find out what's going on and there would be promises that I will get my vehicle in a few days, they are waiting for parts.

The panelbeaters first claimed the wrong type of parts for my engine were ordered so they have had to replace them and ask for advice on the right ones. 2 weeks later, they are still waiting for parts. Now the issue of parts is nothing new in any repairs but it becomes highly questionable when the parts take weeks to arrive, yet I'm told it will take 2 days when I enquire. It is also strange that there are complaints online from other clients about the same excuses to bad and ***** service. This is clearly a trend with Durban panelbeaters.

My biggest grievance is with the insurance for which I have paid 2 premiums without a vehicle. You decided to take my vehicle to Durban panelbeaters but never bothered following up on their work. When I first called MiWay the consultant had no idea I hadn't received the vehicle back as the insurance had no record of what's happening with the vehicle. The panelbeaters gave no Feedback and MiWay didn't enquire. This is extremely disappointing and I really don't need all this stress on top of dealing with what I went through.

I could go on and on about everything I've had to go through but lately the panelbeaters have resorted to hanging up on me when I call or just not giving me any answers. The receptionist panics when I call, which raises alarm bells for me. Today I called insurance again to let them know the panelbeaters **** to them last week and even though the consultant was professional and firm, she still didn't get solid answers as the phone kept getting passed to someone else so no one would be liable for a response.

I am quite fed up and really considering to switch an insurance company that actually does a thorough check and follow up on their service providers. How can panelbeaters even order the wrong parts in the first place? I also have lost the desire to even have my vehicle back because when ***** things like this happen, I can't help but think my vehicle is being tampered with. I would rather write it off and buy another vehicle than have to deal with another issue later. This is especially because there are complaints about poor workmanship as well.

I would like MiWay to escalate this matter, on a legal platform as this is now beyond your amazing consultants that are basically being **** to. I don't think there is anything consultants can do at this point and I need a vehicle.