Vehicle Not Fully Repaired: C***

I’ve had issues during my vehicle repairs and now it seems to continue.

Since receiving my vehicle back from Fleet VIP, I could still hear the noise I heard after hitting a pothole. I informed the panel beater who asked for the vehicle to be sent for further testing. When they originally received my vehicle the front tyres were flat and the vehicle was stripped at their premises to evaluate the parts needed and it stood there for over a month before they completed the repairs. They did not do any further driving tests on the vehicle. They have now found that other suspension related parts are faulty and have submitted to MiWay for approval.

I also found that my front left wheel, which hit the pothole first was getting flat after a few hours and I’m having to pump it up a few times a day. I spoke with the panel beater and I was sent to Tiger Wheel yesterday who showed me that it was not tyre related and rather I had a crack on the same mag wheel. I now understand that the panel beater had send my mags in to be refurbished or repaired and has cracked less than a month after receiving it. I believe the integrity of the wheel is compromised after being repaired and now cracked. I don’t understand why it was not replaced? Repairing costs around R1500 and the rim replacement would be around R2500 from Minty’s Tyres (where it was purchased) I’d be happy to get a quote from Minty’s submit to you and you can pay me out and I will resolve this on my own. The up and down between panel beater and their suppliers is taking too much of my time.

Its clear that MiWay don’t manage anything around my claim and their suppliers and I’m forced to deal with all of this myself and I’m at the mercy of your panel beater. I reported these issues to you a few weeks ago and have not heard anything and had to take control and deal directly with your panel beater. My policy and agreement is with MiWay and no one else, I expect you to get involved and resolve all of this ASAP. I have already been inconvenienced for over a month of not having my vehicle and now I find sub standard work and incomplete repairs due to lack of testing originally.