Vehicle has not be repaired 6 months after claim has been approved

Good day,

On the 18th of May 2021 i reported and incindent that occured and caused damages to my vehicle to Miway insurance.

After the telephonic conversation, Miway asked me to bring the car in for assesment. The assesment took place at Fix Auto ferndale. The asssesor at Fix auto assesed the vehicle and took some pictures of the damges he could identify with his eye. I gave him a detailed brief as to what the car was doing while driving and he said that they would need to take the car to a suspension specialist to be able to figure out what the issue could be. A report was given Miway insurance.

Miway insurance then approved my claim and required an excess fee of R3000 before commencing with any work on the car.

I paid the R3000 then raised a concern about them approving a claim and giving me a quote on the assesed damages whereas a full assesment of the car had not been done( only the physical appearance of the car was assesed and not any engine or suspension issues where delt with) .

The response was that all other damages would be added to the existing claim that has been approved after a full asse*****t was done. They told me they would take the car to renault for an engine assesment and to a suspension specialist to check the suspension, as that was one of the car's major issues.

I then wrote an email detailing what issues the car was having after the accident, in order to further assist Miway and FixAuto in dealling with the repairs. One of the major issues mentioned was that the car shakes extremely when driving at 70km/h and above ( every single detail was mentioned in that email).

I later recieved an email from FixAuto( Miway's repairer) stating that all addition damages have been approved as part of the claim.

On the 30th of August 2021 i was told that the car was ready for me to pick up. I collected the car only to find out that the car's body damages had been repaired ,but the car was still shaking when driving 70km/hr and more. I refused to take the car from Fix Auto and asked that the car be fixed properly as all details had been given to them.

I discovered that the car had not gone to renault and a suspension specialist for an assesment like i was told it would. I told Fix Auto to fix this problem and get my car back to me in a proper working condition.

On the 21st of September 2021 i was told that the car is ready for collection. To my surprise, the car was doing the very same thing( still shaking , and engine mountings still making a noise). I was told that the car was taken to renault and a report came back stating that there is a problem with the drive shaft( amoungst other issues), causing the car to shake extremely.

The assesor from Miway, Ranzo Kasselman, denied the claim to fix the drive shaft , stating that its a ware and tare issue and stated that Miway will not fix it. Bare in mind , this is now 4 months later.

I disputed that and told them that my car was not shaking prior the accident and they needed to fix it because according to their assesment, "all additional claims had been approved".

The assesor ,Ranzo Kasselman, was refusing and i told him to give me a formal letter from Renault Bryanston stating that a drive shaft is a ware and tare issue and that they are 100% sure my accident could not have caused any damage to it. I did not get any letter from Miway, instead i was ignored for almost 3 weeks.

I then pushed to get the assesor's manager, Sello Matlala, who gave promises to deal with the matter.. i was told by lindiwe from Fix Auto that the driveshaft is being fixed. After that repair had supposedly taken place , lindiwe told me that the car was still shaking and that they would take it back to renault as they did not fix the driveshaft at renault.

It is now December and i am still not informed as to what is happening with my claim. My calls are being ignored by Sello Matlala ( Miway)and i am also not getting any concrete answeres from Fix Auto.

I have never seen or experienced such a level of incompetence and unprofessionalism from both Miway and Fix Auto. If they assesed the car properly and discovered that the car cannot be fixed , they should have written the car off and settled it like any other professional insurance company would do. Six months down the line i still dont have a car to use but the insurance premiums have already increased because of this claim ( to me they are saying they have delt with the matter and that is far from the truth).

I am asking for assistance to resolve this matter as it is totally unacceptable. It has left me stranded and extremely fustruted since i do not have a courtesy car as part of my package.

Regards Bongumusa Mhlanga *** Claim number :*** Renaul Megane 3 Registration nr: BK 84 RD GP