Vehicle Claim very poor communication to Customer

I moved the insurance on a vehicle from Outsurance to MiWay, and I am very disappointed with the lack of communication on a vehicle claim (attempted theft) from MiWay. After a week since the incident, I received no communications from MiWay, unless I phone their call center. Apparently a Claims Advisor was assigned (***), but after more than a week I'm yet to get any communication from this person. My vehicle was towed by MiWay, and I have no communication on where the vehicle is or the security status, when the vehicle will be assessed, what the potential excess may be - nothing! When I phoned three days after the incident, I was told that I will get feedback at the latest on 2 May 2023. Nothing! When I phoned on 2 May 2023, I was told that I will get feedback by 5 May 2023 (almost two weeks after the claim was raised). This is very poor service if I compare it to my previous experiences with Outsurance Claims. I asked to speak to a Manager, was told that Bridgette Du Plessis will return my call as soon as possible, no call-back from Manager received. As a Customer I feel completely ignored and in the dark in a stressful time following a ******** event involving my insured vehicle.