Vehicle claim related issue from the 15/12/2015

I am totally dissapointed with the the poor/absence of response and feedback from Miway. I had to call everyday for the updates and leave messages to call centre to be called back and sending emails, but no one will return the calls,on the 23rd/12/2015 i made a call to get feedback on my vehicle and i was told its been written off, and the next day i called Brighet to take an option of buying the vehicle from miway and she gave me the calculations telephonically, the next question was where is my car? Nobody knew! Miway promised to call me back, but they did not. On the 05th/01/2016, Sifiso called to inform me that he had taken over from Brighet, my first question was where is my car? He also did not have a clue. on the 07th/01/2016, he called me and told me that the Vehicle is at SMD(Bloemfontein) without been contacted/ engaged, i could have opted for it to be delivered at my home(Koonstad) because it was towed from there. They have totally inconvinience me because it involves cost now, i have sent Sifiso and Mpumi an Email on the 12/01/2016 after they sent me a compensate letter, i am still waiting for their response because i needed clarity before i can sign the letter.