Vehicle claim against your client

I am very displeased with Miway in February their client drove into the back of my car,till today my car is still in the garage eating up dust,I have not had my car in 6months,while their clients care was written of and she has a new car. I have sent all the documents they requested from me,i asked them for feedback they are telling me that their assessors report is out I asked them to send me the report and they told me to call them on Friday as they have to verify with their client.How is an assessing report out when nobody from miway called me to make an arrangement to assess my car,nobody gives me feedback unless I call or email,why the delay? I would not recommend any of my family or friends to miway and I will go on social media about this matter I also need my car.10 days have passed still no assesor has been in contact with me, i want my car fixed my next step is social media and speaking to the ceo Rene Otto, this accident was not my fault your client drove into the back of my car and my car was stationery but yet your client has her car back I have to struggle with taxis and risking my family's lives every single day to get to work wheras I had a fully functional car my car has been sitting for six months in the garage i wonder what other damages I will find and you won't even want to pay for that,im very angry at the moment and my patience has run out,i will never ever even recommend miway to anyone.