1 reviews | Active since May 2013
Vehicle Claim
<p>I took my vehicle for panel beating to a dealership chosen by Miway. I took more than a month for the dealership to finish my vehicle and this only happened because I was following up. When I went to collect my car, I paid the excess that was due (which was almost double the amount Miway was going to pay) and the drove the vehicle and before I could exit the dealerships surroundings I noticed a fault on the car and then contacted them and then took the car back to them. They tried to attend to the matter and then all of a sudden they told me that the car could start and then started blaiming it on the battery and they wanted to close because it was already late. The day after, I went to the dealership and took the faulty battery back to were I bought it and they sent their resource to fit in the new battery and then the panel beater realised that the problem was not with the battery as the car still could not start. Miway is claiming that this incident has nothing to do with the claim, but when I took my vehicle in it was functional, up unto the point when I returned it for the noticed fault. I would like to get my vehicle back in previously working condition as I followed all the process that was prescribed to me. Please assist.</p>
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
I was told to send an email to the Dispute Section. I have not received any response and this is very worrying given the fact that I have been without a vehicle for over six weeks. I am not happy with the service that I am getting.
I was told to send an email to the Dispute Section. I have not received any response and this is very worrying given the fact that I have been without a vehicle for over six weeks. I am not happy with the service that I am getting.
Apologies for the delays on your claim Mfundo!
Our disputes team has since received your dispute and will give you a feedback as soon as is possible. Please give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Apologies for the delays on your claim Mfundo!
Our disputes team has since received your dispute and will give you a feedback as soon as is possible. Please give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
