DS
Daphney S

1 reviews | Active since Aug 2016

16 Aug 2016, 08:01

Vehicle claim 751099

<p>I had a vehicle accident on the 10/07/16 my car was written off 2 weeks after my accident. I was called on the 10/08/16 by miway to inform me that they have finalised the claim and their doing the payment on that day. The next day they called me and to me that they couldn't make the payment the previous day but will be doing it on that day. Then I asked how much is my shortfall to my surprise miway had made changes on the settlement amount without informing me a difference of almost 20000 and the explanation was that the assessor had quoted 2litre engine i20 and mine is a 1.4 litre. I was told that the manager will call me on the 11/08/16 and today it's the 16/08/16 Mandisa Xulu manager has never called this is very unprofessional and ***********.</p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply16 Aug 2016, 08:49
Official

Good day Daphney,

We need to sincerely apologise for the hassles you experienced!

Arddin will get to the bottom of what happened, and give you a call to discuss.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply19 Aug 2016, 11:41
Official

Dear Daphney,

We need to unconditionally apologise for any hassles you experienced!

Arddin has since been in touch to discuss your concerns, and we confirm that we have updated the settlement on your claim! Please don’t hesitate to give us a call if you need any further assistance!


Kind regards,
The MiWay Team