Vehicle Claim

<p>I have followed the claim process correctly and ME as a client have to always follow up with regards to the progress on my claim submission, I always receive SMS's and never a call or an email advising on the updates of my claim submission, I was referred to Miway's accredited Panel Beater -Dent Doctor ,Randburg an the quote issued is R26 559.72</p> <p><br /> After receiving an SMS again from Miway,stating my claim is authorised an someone will contact me, which no 1 did the next business day ,hence I had to follow up yet again. I spoke to a consultant Keagan who states he is a claims adviser in the claims department at about 16.20pm dated the 11.08.2016 who informed me the claim amount that is paid to their accredited panel beater is a total amount of R11 782.45.Keagan further adds that when I received the quote I received this quote as an individual client and not insured client, so I questioned why did I fill out all my personal information an insurance details on the form before my car was assessed? I was put on hold as he had stated that the claims advisor who is dealing with my claim was going to call me an update me on the feedback. My question was yet again WHEN? Whilst being on hold as I was being transferred to the claims advisor, the call got cut an no one form Miway bothered to call me back or return my call as the details where in front of the agent I last spoken to.</p> <p><br /> Why is that when the quote I received in black and white is R26 559.72 which as far as I know should be paid an my car being sorted.</p> <p>Which doesn’t justify why I was not issued the same quote that Miway has initially received, so they should be fixing my car at the agreed price which I received from their accredited panel beater.<br /> <br /> I don’t see the loyalty from both my insurance Miway and the panel beater as im in the dark and was not informed with regards to the quote being R11 782.45.</p> <p>Im not obligated to use their panel beater as my car is not financed. The service im receiving from Miway is really appalling with regards to feedback.</p> <p> </p> <p>After speaking to the Call Centre (Phillip and Keagan)</p> <p>I have requested to speak to the Claims Manager Tlangi at about 08.50am on the 12.08.2016 an have been informed she is currently on a call.<br /> <br /> I was escalated to Nadeen Maart who has eventually attended to my claim feedback. Nadeen has updated me that the claim was authorised at Dent Doctor, which I was previously informed of. I have explained to Nadeen my disappointment in the service received and with the untrusted feedback from the Service Provider they have referred me to. The quotation may be fair on the amount issued to me in black and white but what confirms the quote mentioned to me, by the call centre.<br /> The initial quote should have been correct from the beginning. This also has a part to play linked to Ethics of the Service provider and also Miway.</p> <p> </p> <p>I have now taken the liberty in getting 2 additional quotes for Miway to have a look at an provide me feedback with I yet await confirmation on the outcome. This is my 1st claim related to my vehicle and this is the level of service im receiving or not receiving</p>