Vehicle accident claim

I am Furious! I have been insured with mi-way for almost 10 years with this currently being my third claim since I have been with them. My second vehicle related claim of which some idiot decided to stop in the middle of the road in the same road my child goes to school at, and decides to reverse into me. Since then besides the body work damage done to my vehicle my engine light came on and my car would smoke when I got stuck in heavy traffic. My car was still drivable at the time of the incident and we were delayed to take my car in because I had to scratch up my excess which I didn't have lying around and the panelbeater had to order the parts as well before the car could be sent in. Last week tues I stopped to drop my kids off at school when my car wouldn't start so I called miway and the panelbeaters at 8:15 in the morning my car was collected for towing at 6:30 that evening. The panel beater has been pretty on top of their game but miway has been a huge disappointment. After being told that the panel beater cannot see why my car isn't starting and that the car will have to go in to an audi dealership to go on the dignostics machine etc. I follow up religiously everyday with the panelbeaters and miway to find out what's happening with my car. Friday I phone both the panel beater and miway to which both told me that an assessor had been booked to come out today. When I phone the panel beater today they then tell me that all work was stopped on my vehicle by an email sent by miway. I then phone miway to see whatsup they then refuse to disclose why they stopped work on the vehicle and then send an email to state that they apologise and that work can continue. I then contact miway as the panelbeater tells me they have only received a report which says that they can continue with the body work. I ask what about my car not being able to start they tell me I have to speak to the assessor regarding this. Guess what still no assessor has been sent out. I then struggle to get in contact telephonically with the assessor to which he finally answers an email whereby I ask him to call me. I was then met on the other side of the phone by a very rude assessor by the name of wayne Erasmus. When I asked him about the outcome of the assessment he tells me that no assessment has been done on my vehicle and that he doesn't see how this can be an accident related claim. So when I ask him how he determined this he tells me die to past experience. Interesting!!! Now u don't have to have ur car assessed any more for someone to make a decision before hand that they refuse to make a payout it seems. They now sending my car to an audi in which the assessor very rudely and aggressively over the phone tells me I must fit he bill for and that if audi says it's accident related then they will pay but if NOT I must. Which I get. But miway looks like ur assessor has already made up his mind when he told me due to his experience it can't be accident related without even inspecting my vehicle and having physical evidence that it's not. #disgustingservice #andheisamanager #thatassesorhasnocustomers****s #miwaytryingnottopayout MiWay