Vanzyl auto body missing spare wheel, Jack and spare wheel

Dear Hallo Peter

I am writing to formally raise a serious complaint regarding the service and repairs performed on my vehicle, a VW Polo Vivo with registration number FV 50LF GP, at VanZyl Autobody in Pretoria.

My vehicle was delivered to your workshop on 22 January 2026 through my insurance company. During the inspection process, the reception staff member checked the vehicle and was informed that the boot was not opening. I therefore opened the back seat and clearly showed her the spare wheel that was inside the vehicle at the time of handover.

On 05 March 2026, I contacted your office to enquire about the progress of my vehicle and was informed that the vehicle was ready for collection. I arranged transport with my colleague, Mr Adam Van Wyk, and arrived at approximately 15:00 to collect the vehicle.

Before leaving your premises, I discovered that the spare wheel and jack were missing from the vehicle. At the time of collection, I informed the staff that the vehicle was brought to your workshop with both the spare wheel and jack. Since then, I have attempted to contact your office to recover these items but have not received any assistance.

In addition to the missing items, I am extremely concerned about the quality and safety of the repairs performed on my vehicle. The wheel alignment was not completed, as indicated by the document provided by your workshop. Due to my concerns, the vehicle was taken to Super Quick for inspection. The inspection revealed the following serious issues:

The right shock absorber mounting is faulty. Both outer CV joints require replacement. No communication or warning was provided to me regarding these faults, yet the vehicle was released back to me in what I consider to be an unsafe condition. Handing over a vehicle with such faults without informing the customer is unacceptable and places my safety at risk.

This situation is extremely concerning as it raises questions regarding both the workmanship and the handling of my vehicle while it was under your care.

I therefore request the following urgent action:

Immediate investigation regarding the missing spare wheel and jack. A written explanation regarding the condition in which the vehicle was released. Rectification of the outstanding repair and safety issues. Confirmation of how VanZyl Autobody intends to resolve this matter. Please treat this matter as urgent. Should this issue not be resolved promptly, I will have no choice but to escalate the matter further with my insurance provider and the relevant consumer protection authorities.

I have insurance Miway and also informed without success as no response from my insurance and Vanzyl auto body as currently my vehicle parked at home . I look forward to your urgent response.

Kind regards,

Mugiyo Thompson Mkansi Cell :*** Email Address: *** Vehicle: VW Polo Vivo Registration: FV 50LF GP