“Valued Customer” has no meaning at miway

I am as a “valued” customer (as they will robotically say) very very disappointed in miway. It took me one month to change my address as I couldn’t get hold of the call center and when I did calls was dropped. Eventually I got to change my address just to see they have it wrong. I had to cancel again to change my address AGAIN. Took me almost a week to get hold of someone to assist me. After that I was promised a discount. The manager was suppose to give me a call as there were no managers available??? I phone again yesterday to follow up and the same story. Woke up this morning to see theY took money from my account knowing I wasn’t happy with the quote. So how am I a “valued” customer??? Why is there no service??? I’ve been with miway for 5years and I must say things have changed and not in a good way. I’m very very disappointed!!!