Valuable Human Resource in Claims Department

I insured my phone over a year ago with miway. On the 14th month the phone stopped working due to moisture detected in the charging chamber. I made a call and chose to select claims department just enquired what exactly does the policy cover especially damage. I spoke to the lady, Nobantu Mpeta. She was exuding with humility and enthusiasm to know what happened to the phone which I explained and told her I am not sure how it happened. I had taken the phone to the vodacom shop of which she advised me, even in future, I must call my insurance first. She took me through the cover and advised that the claimed is lodged as accidental until we have a report. Once the report was produced she disclosed it was a water damage and following due diligence, the claim was authorised. She told me they were ready to replace my phone.

Though the claim took longer than 7 days, she explained in detail the process which I understood. She also advised on what should be stated on the question of uninterrupted insurance period. This aspect delayed my claim due to an answer I provided when I took the policy.

Ms Mpeta is knowledgeable in the insurance contracts. May she grow in her role and be looked after because she is a valuable human resource who instills confidence in the insurance industry.