Utterly Disgusted

<p>I have had my policy for the last 4 years with no claims. Recently i submitted my first claim due to an accident which i was not at fault for. </p> <p>Miway advised which panel beater i was to take my vehicle to for an accessment which i did. Upon receipt of the quotation from the panel beaters and the subsequent submission to Miway i was advised that my claim would not be paid due to my excess being 10% of the value of my vehicle and that it would not make sense for Miway to pay money out when i have to pay more than that in. I could not ubnderstand this as the balance after my excess deduction was still approximately R9600. It took quite a few calls only to establish that they actually miscalculated the amount. There was still alot of back and forth as the total amount was disputed. </p> <p>I was then advised that the quote recieved by Miway is substantially lower as Miway enjoy discounts from the panel beaters. This is a discount of approximately R6000.00</p> <p>Even though I am out of pocket on my excess which needs to be paid before the repairs can be done and possibly be recovered from the party who drove into my vehicle my insurance company who take their premium every month without fail fom the past 48 months i do not get to enjoy any of the discounts or and i have to wait to possibly receive money back if Miway recover anything. </p> <p> </p>