Utterly disappointing service and lack of action from MiWay.

I had an incident over two months ago in which I damaged a third party's vehicle. I understand and appreciate the third party's frustration, but the handling of the claim by MiWay has left both of us increasingly inconvenienced and frustrated.

In seven years with MiWay, I have only made one previous claim, for a windscreen, so this experience has been particularly disappointing. I have struggled to get meaningful communication or progress on having the third party's vehicle assessed and repaired. I am also unable to reach the legal department directly on the third party's behalf, while at the same time it feels as though the matter is not being actioned effectively from MiWay's side.

The third party is now contacting me repeatedly for updates and, understandably, is frustrated with the delays. While I understand their frustration, it is extremely stressful and inconvenient to be caught in the middle of a process that should be handled through my insurer.

At this point, after more than two months without satisfactory resolution, I am seriously considering settling the matter outside of MiWay and moving to another insurer.

This has been a very disappointing experience and has significantly affected my confidence in MiWay's claims and third-party support.