Useless service when requesting basic updates on claim status.

It's scary that MiWay is rated #1 on here. The level of customer service is astounding. I was told my car is a write-off and I should bring my papers, change of ownership forms and keys to their offices, which I understand completely, but I have not received any further updates on the status of my claim. I have requested this as well as a call back for 3 days now. Tshepo Sekome who handles my claim rep**** to the email after 2 days of me constantly trying to phone him and said that he would phone shortly, well "in a few moments" never happened. I emailed again the following day to which he apologized and still did not bother to phone or actually assist on any of my queries.

Ridiculous seeing as this isn't the first time I had to complain on here to actually receive the service you pay for.

Guess there is a reason their quotes are cheaper seeing as no one actually does something when you need them.

I used to be a happy MiWay customer and recommend them, but unfortunately those days seem to be over.