Useless Service Providers

Item: MiWay Insurance
Rating: 1
Author: Lourens B

Dear MiWay,

My complaint is regarding claim: **********

Our vehicle was taken to ARC in Pretoria East on the 1st of April.

When signing the job card, the repairs adviser said the car would be done within 7 - 10 days.

Your company - MiWay, was kind enough to ask them to use a secondhand bumper for the repairs. How much money are you really saving by using a secondhand bumper? R100, R200, R300???

Back to the timeline mentioned above...After receiving no feedback, we phone them on Thursday the 11th of April. During the conversation, they advised we will receive an estimate date of completion by Friday the 12th of April.

After receiving no feedback, we phoned them today...the 15th of April.

You would not guess what feedback we received...

Remember the secondhand bumper mentioned earlier...that secondhand bumper does not fit!!!

We now probably need to wait another 2 weeks before another secondhand bumper has been sourced...with the odd chance that it will be the wrong one again.

So my advice to anyone considering MiWay...rather go with a real insurance company. One that uses new parts to repair your car!

Dear MiWay, please be better...or at least find better service providers, because this is unacceptable.

Helpful (0)

Replies (5)

MiWay Insurance's replyOfficial

15 Apr 2019, 14:38

We appreciate your feedback and the time taken to write to us. We have passed it on to the right team and someone will give you a shout soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Best regards,
The MiWay Team

MiWay Insurance's reply15 Apr 2019, 14:38

Official

Lourens B's updateReviewer Update

24 Apr 2019, 11:51

Update... New date of completion was the today, the 24th of April. Service provider unable/willing to provide any feedback. 7 - 10 Days is currently 20+ days without any noticeable progress.

Lourens B's update24 Apr 2019, 11:51

Reviewer Update

Update... New date of completion was the today, the 24th of April. Service provider unable/willing to provide any feedback. 7 - 10 Days is currently 20+ days without any noticeable progress.

MiWay Insurance's replyOfficial

25 Apr 2019, 07:37

This is not on and we’ll be sure to get to the bottom of what went wrong. In the interim, please accept our sincere apology for any upset you have experienced. An agent will be in touch shortly!

Best regards,
The MiWay Team

MiWay Insurance's reply25 Apr 2019, 07:37

Official

Lourens B's updateReviewer Update

26 Apr 2019, 17:10

Update...Yesterday the 25th of April, we were promised we can collect the car at 15:00 today. When we go there, the car was without a bonnet. The repairs manager did not inform us that the car would not be ready. Silverlakes Accident Repair Centre is completely ***********. Their excuse is that they have too many customers... Dear MiWay, please make good on your promise and remove them from your service provider list. Secondly, make good om your second promise to force them to refund our excess...

Lourens B's update26 Apr 2019, 17:10

Reviewer Update

MiWay Insurance's replyOfficial

28 Apr 2019, 21:00

Thanks for the update - we'll pass it on to the right team.

Best regards,
The MiWay Team

MiWay Insurance's reply28 Apr 2019, 21:00

Official

Thanks for the update - we'll pass it on to the right team.

Best regards,
The MiWay Team