useless service providers

My car was leaking oil and i called Miway at 18:09 to ask for a tow, i was advised that the tow truck will be there in the next 45-60 mins Keneilwe called me again to advise that all is good and they are on the way. At 18:59 the call centre agent called me again o ask if they there yet and i told her no they not but i advised her that i did call the towing company as they were not calling me. This guy got there at 19:35pm so i told him i called someone to have a look at my vehicle as it was a ***** area and i'm a woman that's alone in a vehicle, so he asked me to speak to his boss i think her name is Razia as she was so flippen rude asking me why is there someone working on my car and i should not be doing what i'm doing. Firstly this is my vehicle and secondly i am not going to park there like a fool in a area that's not safe. So this tow truck guy starts taking pictures of my reg and vehicle, later i get a sms saying i've used 1 of 3 tows, i sorted out my vehicle because they were not showing up. If this is how long you guys that to get to a client then i'm scared of what will happen when i'm stuck in a high risk area. i don't even have a claim yet and i'm already regretting my decision

So please work on your call out time AND PLEASE DEAL WITH YOUR RUDE SERVICE PROVIDERS