DB
Donnay B
1 reviews | Active since Feb 2017
03 Jan 2022, 16:47
Useless service
Your whatsapp line is absolutely *******. The incorrect amount was deducted from my account I tried to contact someone. The people are absolutely rude and not helpful. The one person kept on asking me the same question over and over again even though I gave them the answer, the a second person messaged me and I couldn't understand what they were trying to say, I then asked him to call which he did and couldn't understand a word he was saying over the phone. And then a 3rd person decided to message me! I am just about ready to change providers.
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
03 Jan 2022, 17:18Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply03 Jan 2022, 17:18
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
DB
Donnay B's updateReviewer Update
07 Jan 2022, 11:56Recieved a call from Customer service.
But I am yet to be helped.
I am getting a bit annoyed now because I recieved a message today stating that I will not be covered since they didn't receive my premium. I have attached a screenshot.
1. My premium was deducted on the 31st December 2021 and my deduction date is the 1st of every month.
2. My premium is R784.66 and Miway deducted R987.89 which caused my account to go into arrears.
3. The money then reappeared in my account on the 3rd.
How is this my fault when it is an error on Miways part, I am very ready take my business elsewhere.
Please can someone get to the bottom of this immediately.
But I am yet to be helped.
I am getting a bit annoyed now because I recieved a message today stating that I will not be covered since they didn't receive my premium. I have attached a screenshot.
1. My premium was deducted on the 31st December 2021 and my deduction date is the 1st of every month.
2. My premium is R784.66 and Miway deducted R987.89 which caused my account to go into arrears.
3. The money then reappeared in my account on the 3rd.
How is this my fault when it is an error on Miways part, I am very ready take my business elsewhere.
Please can someone get to the bottom of this immediately.
DB
Donnay B's update07 Jan 2022, 11:56
Reviewer Update
Recieved a call from Customer service.
But I am yet to be helped.
I am getting a bit annoyed now because I recieved a message today stating that I will not be covered since they didn't receive my premium. I have attached a screenshot.
1. My premium was deducted on the 31st December 2021 and my deduction date is the 1st of every month.
2. My premium is R784.66 and Miway deducted R987.89 which caused my account to go into arrears.
3. The money then reappeared in my account on the 3rd.
How is this my fault when it is an error on Miways part, I am very ready take my business elsewhere.
Please can someone get to the bottom of this immediately.
But I am yet to be helped.
I am getting a bit annoyed now because I recieved a message today stating that I will not be covered since they didn't receive my premium. I have attached a screenshot.
1. My premium was deducted on the 31st December 2021 and my deduction date is the 1st of every month.
2. My premium is R784.66 and Miway deducted R987.89 which caused my account to go into arrears.
3. The money then reappeared in my account on the 3rd.
How is this my fault when it is an error on Miways part, I am very ready take my business elsewhere.
Please can someone get to the bottom of this immediately.