USELESS SERVICE

On Friday morning I had an accident with my vehicle, first the claim was done as drivable and then it was moved to non-drivable as my bumper is lying on my wheel so the vehicle cannot be moved. Since the claim was moved to non-drivable approx. 11h40 on Friday morning, the consultant Selo working on my claim has not phoned me once to give me an update, I had to phone in several times to ask when my vehicle will be collected and when I will be able to get a rental car. Today is Monday, still I cannot get hold of Selo (have not spoken to him once, he is always busy on the line). The service I have received thus far from Miway is really disappointing. I asked them to please arrange towing for first thing today as my car is standing at my work place, and the sooner the vehicle is collected the sooner it can be repaired. Please give me a consultant that is willing to assist me.