Useless Miway Supervisor

Bonolo Maluka is a useless Team Leader/ Supervisor from Miway.I took Miiway car insurance and when I took it I already had Tracker on my vehicle.I kept getting messages that I''m not covered for Hijacking and Theft because I did not submit my Tracker report.I spoke to this Supervisor in order to understand what do I need to do to ensure that my car is covered. She said I must send them my Tracker certificate. I asked her for an email address where I should send it, she said she will send me a blank email to which I can reply and attach the Tracker certificate. I've got my certificate ready and she is not sending me the email. Can you imagine the risk that she is exposing me to, what if the insured event occures whilst she is sitting and idling on a blank email. How much time does it take to send a blank email. Is she the right person for the position that she occupies, you judge for yourself.I think her interest in the position she is at are more personal than customer centric.