Useless Miway

My account was debited in error again on the 30th of Nov, I called the call centre after chatting to Nomsa Moekwena on the app as she refused to give me the name of the manager on duty to resolve/escalate the matter. when I called the call centre (I spoke to Patrick who also refused to transfer the call to a manager)I was told that the service centre is closed and the emergency call centre cannot help and I need to wait until Monday even after I pleaded with them with them as I need this money back in my account today. terrible service...