Useless management // Concerned about honoring a valid claim// can't even follow a simple debit order instruction

I recently started my short-term insurance with MiWay. The sales agents are always keen to answer any questions and patient enough to wait while i do my due diligence re the quotes etc. I agreed to the cover early in June while i was still covered with Santam. We agreed with MiWay to start the cover on the 28th June 2024 and debit my account on the same day, however this was never honored. MiWay decided to add my account to their Neados system and because I had money in my account, they debited my account on the 25th June without any warning or notification. When I disputed the debit, they merely said they do this for all new policies and for the first debit, i obviously disagreed with their ways and instructed that i will reverse the premium immediately and they can debit my account as agreed on the 28th. I had to call back on the 28th and ask for a payment link to make the contracted premium which i did, but a few weeks later i get notification from MiWay informing me that there was an unsuccessful debit for the 28th June and they will debit my account on the 15th July for the June premium and no premium no cover will apply. when i called the call center to querie this message the consultant confirmed that the message is automated and i should ignore because the online EFT payment is reflecting on my plan and I am covered, she will just ask a manager to stop the auto debit on the 15th. Yesterday the 15th MiWay debited my account and the call center agent confirmed that a manager forgot to stop the auto debit.