USELESS INSURANCE

If it was possible to give a zero rating I genuinely would. I'm so disappointed with the service or lack thereof with this insurance. I have been with them since 2015 and this is my first time following through with a claim. I say this because two months back one of our vehicles insured with them got into an accident. I lodged a claim, only to be phoned back a week later and the first thing their agent informed me of was the excess fees we would have to pay and not which assistance we would receive. My husband and I decided to let it go since the damage was not too much and we could fix it ourselves. Unfortunately as bad luck would have it last week another one of our vehicles got hit. This time there was no avoiding claiming as the damage was too much and the vehicle is just a year old. I personally phoned miway to claim, the car was with my husband who is the main driver. I requested that we be assisted and that the agent calls my husband as he is the one at the scene, this was round about past eight in the morning. The agent responded by telling me that they are only allowed outgoing calls after 10. I then informed her that should the vehicle get towed, they will tender for those costs since up until today we still hadn't received our "do not tow sticker" despite requesting for same. It was only then that we received assistance. Our claim has been allocated to a lady by the name of Kedibone. The less said about her the better. We are the ones who always have to call for updates as she is "always struggling to get hold of information", be it our contact numbers or accident reports. Mind you we only receive this information from her colleagues as she never available to take our calls. The panel beaters have informed us that they are ready to start working on the vehicle, however the insurer needs to approve the claim. I have again requested that we receive assistance and that this matter be escalated to the manager. I was informed that I would receive the call today, I honestly not holding my breath. Come the debit orderdate, they are going to debit without fail. What a useless insurance this has turned out to be. I really regret choosing them.