Useless at Recovery of Excess

To put it simply. Miway is useless at recovery of excess even in straight forward accidents where the 3rd part admits liability and wishes to settle. We understand recovery of excess is long but these guys don't ever get back to you unless you nag them. The sad thing is that when they sell their insurance they harp on "quality of insurance" rather than price but when it comes down to it, you rather have a cheaper insurance and you will get better service. Their Managers, Marietha Lotz, Pheello Matima are of no assistance and refuse to escalate queries to their Head of Claims, Head of Client Services and CEO are not getting feedback or are getting the feedback and hiding behind their Managers?

Whichever way you look at it I would rather pay more for my insurance than stay with these guys. If you are with them. Move before you have to claim because they will not recover your excess! To Miway, if you guys are in the least bit serious about Client Care, let your Directors or CEO handle this. I have all the correspondence from the time I tried getting miway to work on the recovery of my excess and how your managers ignored my request to escalate my matter to the Head of Depts.

Regards Anben Sami