Useless, assaulted by their panel beaters had my excess increased without warning, still waiting for answers 6 months later

Where do I even begin? Was the victim of a hit and run. They took responsibility and said they would pay for repairs. In mean time get claimed approved 7-10 working days to fix, after 16 working days I arrive at the panel shop where I and my father are assaulted by island auto panel. They refuse to give me back my vehicle. Get miway to sort it out. Go later to pick up. The car is no longer running and I am being told I need to push start it myself. They ****ed up my repairs. They go in for another repair for another week. They **** that up too. Send to another panel shop. Turns out they hadn't done the first repairs properly at all so they have to start from scratch again, this is the third time. Round 4 same thing happens. Then lock down After lockdown I am told repairs will take less than a day, they took a week. Now they say they are going to get ahold of the other party to get my money back. They never did they **** and refused to tell me if they had even tried to make contact, you can blame your exceptionally lazy and *********** staff member nonhlanhla for that. She ignored multiple phone calls and emails from me and I am still waiting for a response. There is a lawsuit pending