Useless and Unprofessional

Beyond poor service delivery My vehicle was damaged during an accident more than a month ago. I've submitted my claim on Miway's App to try and speed up the process. I also took my vehicle in to get it accessed and a month later not ONE call from Miway to update me on what is happening. I phoned on the 6th of April 2021 to follow up just to find out that they did submitted my claim correctly i.e. to their legal department seeing that it wasn't my fault. I was told that someone will be in contact with me later that day and now a week later nothing. I again phoned today the 12th of April 2021 and was told that a mail was send to their legal department but this person still haven't responded on the mail. How long do I need to wait for this to be sorted?