Used the MiWay Insurance'sWhatsApp platform and was disappointed to discover they only respond to it after hours

Used the MiWay Insurance'sWhatsApp platform and was disappointed to discover they only respond to it after hours. I needed to update my number plates on my vehicle insurance, simple request I belive, but had to explain it a few times before anything was done and once the change was effected the operator didn't tell me she just sent a link for me to rate her services. Had to check on the app to confirm. So nice idea but the execution needs some improvement. Response times once an agent was allocated to me were pretty decent though so that's they got right