tN
tshepo N

1 reviews | Active since Nov 2013

26 Oct 2016, 09:41

use of of salvage parts from accident damaged cars on approved repairs on insured cars

<p>i had an accident and had to claim, but when i request breakdown of work from repair agent, i found that parts that where used from other cars(salvaged from accidents and s****yards) where going to be used on my car.</p> <p>miway refuses to discuss with me instead they promise to call me back and they dont and my car remains un fixed its almost a month now.</p>

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Replies (3)
MiWay Insurance
MiWay Insurance's reply26 Oct 2016, 10:04
Official

We really value your feedback and please accept our apology for the let down. We have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

tN
tshepo N's update03 Nov 2016, 09:54
Reviewer Update

i am still awaiting...... i have now entered 2nd month with no resolution....miway definetely the BadWay to insure.

MiWay Insurance
MiWay Insurance's reply08 Nov 2016, 12:32
Official

Thanks for the note and the opportunity given to respond!

Zukisa and Tlangi has since been in touch to discuss your concerns with you in more detail, to explain the repair process to you in detail, as well as what to expect moving forward. Tlangi will also keep you in the loop going forward. We urge you to get in touch if you need further assistance!


Kind regards,
The MiWay Team