Urgent response required : Miway Insurance

<p><br />To whom it may concern.</p> <p>I want to lodge a complaint against m<br />Miway insurance for deferring and deliberately delaying a third party claim.<br />My car,a Mercedes Benz C200 CDI 2014 model was involved in a collision in June 2016 in Langebaan.<br />The other party drove his Colt bakkie into the back of my car at high speed.<br />My car was written off,HOWEVER when I enquired from my insurance, Regent ,as to represent me in the claim, I was told by a consultant ,much to my surprise and shock,that Regent discontinued my insurance cover 2 months prior,because apparently 2 debit orders were returned by my bank.I received no notice of this termination,else I would most certainly not drive a R500 000 vehicle around without cover.That's a case for another day,I.e Regent.<br />Anyway,this left me stranded with no-one to claim on my behalf.I contacted the dealership where I bought the car,Sundown Motors,Century City ,Cape Town.<br />I informed the manager of my predicament. He got in touch with a company called First Touch Communications, they then started corresponding with Miway on my behalf and also for Mercedes,as the car was financed on a 36 month guarenteed buy back. I attach correspondence from both the representatives .I.e Tshepo Kechane from First Touch and Thuli,Marcel and Prenisha Naidoo from Miway.<br />Miway from day 1 has been delaying the claim with all kinds of silly requests and excuses,I mean it took them a month to appoint an assessor to the case.<br />Who actually after deferring pictures and addresses where the vehicle was kept,actually never saw the vehicle for inspection.The assessor never corresponded with me whatsoever.<br />Then the claim was handed over to a number of different people,I lost track after 4 people sent me different emails.<br />The result of this fiasco is that I have been without transport for 6 months now,I'm a specialist doctor, I had to make all kinds of arrangements for transport as I'm single(divorced) and only have 1 vehicle.Let alone now in the holiday season still without transport.I am laying a claim against Miway for transport costs for 6 months.??<br />I am really up against the wall here.The driver of the other vehicle just says its not his problem,I must sort it out with Miway,whilst Miway is also doing nothing,I am getting shafted big time.I'm also paying instalments still. !!!<br />Please help me,I beg you.<br />I think settlement before 31/12/2016 would be reasonable,at market related value.</p> <p>Many thanks<br />Dr Dante Wessels<br /> ********** 041<br ********** <p>On 21 Dec 2016 16:40, "hellopeter.com" ********** wrote:</p> <p>hellopeter<br />> hello Dante Wessels,<br />><br />> hello Dante Wessels,<br />><br />> Thank you for joining the world’s largest Customer Service review website. It's time for you to have your say.</p> <p>15 November 2016, from Tshepo at FTC.</p> <p>Can we please have your settlement offer on this matter?<br />Kind Regards,<br /> Tshepo Khechane</p> <p>First Touch Communications (Pty) Limited<br />Sent: 15 November 2016 08:03 AM<br />To: 'Dante Wessels'<br />Cc: Johan Van Der Merwe<br />Subject: RE: C734867: Urgent feedback please</p> <p>Good morning Doc,</p> <p> The offer was send to management for authorisation regarding this matter.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Tshepo.</p> <p> </p> <p>From: Dante Wessels ********** />Sent: 15 November 2016 07:14 AM<br />To: Thuli Mo***eng<br />Cc: FTC Legal 3 (Tshepo); Johan Van Der Merwe<br />Subject: Re: C734867: Urgent feedback please</p> <p> </p> <p>Good morning Thuli.</p> <p>Can you please give me some feedback re. my claim for damages to my vehicle.</p> <p>I await your urgent response.</p> <p>Many thanks</p> <p>Dr Wessels</p> <p>On 04 Nov 2016, at 08:36, Thuli Mo***eng ********** wrote:<br />><br />> Good morning all<br />><br />> <br />><br />> The report has been received will be attached (Eric is busy with it)<br />.<br />> Hi Thuli. I have tried to call you 3 times. You never answer the phone. Further have I sent the address where the vehicle is twice to Tshepo . So pls check and read your email properly. I will try and phone you tomorrow at 13:00.<br />><br />> Dr Danté Wessels<br />><br />> E-mail ********** />><br />> Cell : ********** 124<br />><br />> Sent from my iPhone<br />><br />>>> What is the next step ?<br />>>><br />>>> Pls stay on Miway's case, its been 4 months now of no transport<br />>>>> Dear Thsepo<br />>>>><br />>>>> Please find attached the 2 nd quote.<br />>>>><br />>>>> I have now done my outmust to relolve this matter.Please confirm receipt hereof and that all docs should now be in order to speedily receive a result.<br />>>>><br />>>>> Ok,should there be any other docs still outstanding ,please let me know ASAP.</p> <p>MIWAY details</p> <p>From: Prenisha Naidoo ********** />Sent: 01 December 2016 10:51 AM<br />To: FTC Legal 3 (Tshepo)<br />Cc: LegDocs<br />Subject: C734867</p> <p> </p> <p>Good day,</p> <p> </p> <p>I refer to the above and our recent telephonic conversation.</p> <p> </p> <p>Kindly take note I have taken over Marcel’s portfolio and in order to proceed I require a letter from Regent stating Mr. Wessel’s did not enjoy cover for accident.</p> <p> </p> <p>Further take note we are in the process of finalizing the claim.</p> <p> </p> <p>Kind regards,</p> <p>Prenisha Naidoo</p> <p>Legal Advisor</p> <p>t: ********** </p> <p> | </p> <p>f: ********** </p> <p> | </p> **********