URGENT REDPONSE REQUIRED Angry client, terrible service, lack of professionalism

Submitted a claim on Friday for my tyre, I was called on Saturday and advised my claim had been processed and payment would be received with 2to3 working days. Today is theres the 6th Aug 25, Still no payment!! So I call and speak to Judith who advised me a form was sent you me on the 2nd Aug 25 to complete and send back for payment to be processed. I didn't receive it as it was in my spam folder, but no follow was done to check if it was received and all in order. So Judith sends me the form and the details are incorrect. They have put the Toyota jazz on the claim instead on the Fiesta, how is that even possible as the photos for the Fiesta were sent to miway. I must say, I used to speak very highly about miway and refer all my family and friends but your services have become very bad. Even the call centre agents are becoming rude. I need this payment urgently as I am driving around with a spare Tyre. God forbid something must happen to that tyre. I will be holding miway responsible!!!!!!!!!!