Upset Client

I got stuck on Saturday night on a freeway. Called Miway and spoke to Ntsako Chauke who said he will send a tow truck. An hour passed without anything happening. I called again and he answered and told that he was about to send me a message to let me know that I'm covered for 40KM and since the distance will be more I will have to pay R950.00. What bugs me about this is that I had to call Miway back and only then I was told about this. So which means that if I did not call again I would be waiting thinking help has been sent meanwhile no help was coming. I've been with Miway for over 20years now but after this treatment they've lost me as a client. Am cancelling my policy and moving all my cars from them and also telling my family that I've recommended Miway to, to do the same