LvdM
Lee-Anne van der Merwe

1 reviews | Active since Jul 2012

10 Mar 2015, 14:36

Updating of policy

I had to add 2 items to my policy and chose to do so via Miways website in order to save time. While I was there I noticed a few other things that needed updating and started making changes when there was one text block that was a required field but I was unable to type in. I noticed the \Chat to a consultant"on the bottom right corner of the screen and decided to give it a try. My consultant Katlego not only assisted with updating what I was not able to but also assisted me with some advise about ensuring that my policy was as up to date as possible and managed to resolve a pro-rata discrepancy that arose from adding new items to my policy before amending my existing policy. Thank you for the efficient service. Keep up the great work!"""

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Replies (1)
MiWay Insurance
MiWay Insurance's reply10 Mar 2015, 16:07
Official
Hello whoohoo247,

We'll be sure to! We are thrilled that you found the web chat service useful and that Katlego managed to assist you in record time.

We'll show her the recognition she deserves for making such a lasting impression on you and we promise to keep finding ways in which we're able to do things your way!

Kind regards,
The MiWay Team