VM
Vanessa M
1 reviews | Active since Jan 2014
05 Jul 2017, 09:24
Updated cover
<p>Im extremly disappointed with the service i recieve from my way because is all good when we pay and when they review our premiuims. On the 29/03/2017 I sent and email to Thabang Khesa to inform him that the sandero is no longer financed and that if he can assist with the premium, nothing happened and he did not even have the decency to reply to if he did or did not update the info. Called recently and Spoke to Precious Dweba and i wanted to speak tpo Thabang as he has not actioned my request. Im still awating for the updates to be done today i get a reviewed premium . Im not happy with the service or the reviesed premium. as the updates are not actionned</p>
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Replies (3)
MiWay Insurance's replyOfficial
05 Jul 2017, 09:35We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued!
Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply05 Jul 2017, 09:35
Official
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued!
Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
VM
Vanessa M's updateReviewer Update
06 Jul 2017, 09:39You are starting to annoyme i have been waiting for your call since yesterday and the thing is that you call my husband even when i gave you a number where to call which is ********** 533, and im s**** you can see im the contact person or im the only one who deals with the policy. This indicates that you do not practice what preach and if it was me as a client being dishornest i would be black listed with immediately , its all good when we take policy with you guys and when you take our premiums i think its really time to look for the other insurer, coz your recent behaviour makes me to wonder what will or is going to happen if i need you help in time of need if you can action a simple thing that you advise us anyway to do
VM
Vanessa M's update06 Jul 2017, 09:39
Reviewer Update
You are starting to annoyme i have been waiting for your call since yesterday and the thing is that you call my husband even when i gave you a number where to call which is ********** 533, and im s**** you can see im the contact person or im the only one who deals with the policy. This indicates that you do not practice what preach and if it was me as a client being dishornest i would be black listed with immediately , its all good when we take policy with you guys and when you take our premiums i think its really time to look for the other insurer, coz your recent behaviour makes me to wonder what will or is going to happen if i need you help in time of need if you can action a simple thing that you advise us anyway to do
MiWay Insurance's replyOfficial
11 Jul 2017, 09:38We need to unconditionally apologise for keeping you waiting initially and for any hassles we have caused you! Thanks for giving us another chance to make things right and please be assured of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply11 Jul 2017, 09:38
Official
We need to unconditionally apologise for keeping you waiting initially and for any hassles we have caused you! Thanks for giving us another chance to make things right and please be assured of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Best regards,
The MiWay Team
Best regards,