RM
Ronelle M
1 reviews | Active since Sept 2016
21 Oct 2020, 10:30
*************
Hello Miway
Again I am writing to you with regards to claim number C774554. I used this platform 2 weeks ago with regards to the same complaint. An agent called me and said that they would get back to me but still waiting 2 weeks later. My incident happened in 2016, an agreement was concluded in 2017 and we are now in 2020. I am most certain that by law, if myself as a client is paying money to someone a statement should be sent so that I can keep record. In 3 years i have not received not one statement but should I miss a payment your whole call center is able to call me. So to me your company is ************* and also seem quite dishonest.
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MiWay Insurance's replyOfficial
21 Oct 2020, 11:55Thanks for taking the time to share your feedback with us. We have passed your message on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply21 Oct 2020, 11:55
Official
Thanks for taking the time to share your feedback with us. We have passed your message on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards,
The MiWay Team
The MiWay Team